You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What is Workplace Violence?
To start the workshop, we will examine what workplace violence is, the cycle of violence, and some warning signs.
Understanding the Behavior Wheel
During this session, we will look at Albert Bandura’s behavior wheel. We will also explore how it applies to violence and anger.
The Anger Management Process
Dr. Lynn McClure, an anger management specialist, has identified a seven-step process to manage anger (yours or someone else’s). We will examine this process in detail through a lecture and through role play presentations.
Communicating effectively can often help prevent people from getting angry. We will explore some key communication skills, including a four-step assertive message, listening skills, questioning skills, and three keys to unlock the best in people.
Basic Problem Solving Tools
Being an effective problem solver is another way a person can help prevent anger. We will spend most of the afternoon of Day One looking at a three-phase problem solving model and a problem solving toolkit. Participants will then apply these skills to a case study and to a personal problem.
Other Ways of Managing Anger
During this session, participants will discover some ways to manage their own anger, including coping thoughts, strategies to unwind, and relaxation techniques.
A Systems Approach
The second day of the workshop will focus on how an organization can plan to prevent workplace violence, using Norman Keith’s nine stage plan as a framework.
Developing a Policy and Program
A properly implemented violence policy and program is crucial to preventing workplace violence. We will look at both the policy and the program in detail.
A risk assessment will help the organization identify possible security and safety concerns. We will look at a five-step plan that any organization can use to assess these risks. Participants will apply this plan to a case study.
During this session, we will discuss some things that you can do at the hiring stage to help prevent workplace violence.
The physical environment of the workplace can contribute to, or help prevent, workplace violence. We will explore some of these considerations through a case study.
Workplace Practices and Procedures
We will look at how training, Human Resources policies, staff management, and security measures can help make your workplace a safer place. Participants will then complete a case study to apply these ideas.
Security Systems and Personnel
During this session, we will look at some things that a security system can be made up of, including security staff, access restrictions, surveillance cameras, and intercoms. Then, participants will design a security plan for the Acme Widgets Company.
Training staff in some of the skills that we have learned, such as problem solving or communication, can also help prevent violence. We will learn about an eight-step plan that can help participants identify, plan, and implement training programs.
Developing Emergency Response Plans
It is crucial that employees know what to do in case of an incident. We will discuss some incidents to be prepared for and we will discuss what an ERP should cover.
Constant review and re-evaluation are necessary to ensure your violence prevention program works. We will look at some components of this review and when it should be performed.
Developing a Threat Response Process
For the third day of the workshop, we will work on developing a plan to respond to a violent threat or incident. We will use a 14-stage plan developed by Drs. James Turner, Michael Gelles, and Chris Hatcher, as our framework. Participants will take on the role of the threat assessment team and will work on a single case study throughout the day.
The Immediate Response
To begin the day, we will look at what to do when you are part of a violent incident.
Consulting with the Experts
Depending on the situation, you may find that you need outside help. This session will discuss who should be brought in, when they should be contacted, and how they should be contacted.
Gathering Additional Information
Once the basic facts have been gathered and outside experts have been consulted, the threat assessment team should determine what other information is necessary. This session will provide some things that should be considered.
During this session, we will look at two key processes
that will help the threat assessment team determine their next steps.
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