You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
The Six Critical Elements of Customer Service
The morning of the course will be spent exploring the six critical elements of customer service:
o A customer service focus
o Defined in your organization
o Given life by the employees
o Problem solving
o Measure it
o Reinforce it
Next, participants will explore what leadership is all about. Paul Hersey and Ken Blanchard’s Situational Leadership II® model will be discussed, as well as Robert Greenleaf’s concept of servant leadership. Techniques for managing performance and conducting onboarding and orientation will also be discussed.
Five Practices of Leadership
This session explores the five leadership practices developed by James Kouzes and Barry Posner in The Leadership Challenge.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
No special prerequisites
Training Location for blended course
Our training sessions are offered at different locations in Turkey, Qatar, UK and the USA. For more detailed information on our training locations, please Contact us [email protected]
When will I receive my certificate?
Certificates are issued at the end the course,
either as a hard copy or via email.
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