The overall goal of performance management is to ensure that the organization and all of its subsystems (processes, departments, teams, employees, etc.) are working together in a way that efficiently contributes to achievement of the organization’s goals. This reminds us that being busy is not the same as producing results. Good performance management redirects efforts away from busyness toward effectiveness.
Achieving good performance involves several ongoing activities:
Identifying and prioritizing desired results
Setting standards and clear goals
Providing regular feedback
Reinforcing activities that achieve desired results
Intervening to redirect activities that are off-track