You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
The Fundamentals of Business Process Management
To begin, participants will learn about three concepts that are closely tied to business process management: business analysis, enterprise content management, and business process re-engineering.
Defining Business Process Management
Next, participants will learn what business process management is, where it originated from, and what some of the benefits are.
Reflecting on Processes
In this session, participants will review their pre-assignment.
The Business Process Life Cycle
This session will introduce the business process life cycle, which will form the basis for the rest of the course.
The Vision Phase
The first phase of the business process life cycle is Vision. This session will cover ways to create and share a vision, and why it is important for process improvement.
The Design Phase
The second phase of the business process life cycle is Design. This session will explore how to gather information, define a problem, model as-is and to-be processes, and establish functions.
The Modeling Phase
The third phase of the business process life cycle is Modeling. In this session, participants will learn how to review and analyze process maps and use iterative testing.
The Execution Phase
The fourth phase of the business process life cycle is Execution. This session will take participants through all aspects of the Execution phase, including implementation, automation, business rules, and workflow engines.
The Monitoring Phase
The fifth phase of the business process life cycle is Monitoring. This session will share ways to monitor processes, including the balanced scorecard, business activity monitoring, and process mining.
The Optimizing Phase
The final phase of the business process life cycle is Optimizing. This session will cover ways to optimize processes, including the business process improvement cycle, Lean methodology, and Six Sigma theory.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
You don't have any courses in your basket yet.
to see our Top Picks.